Directives issued by the Commission to Telecommunications Service Providers

Notification for Disconnection

As of June 2016, Cable & Wireless (T/A “FLOW”) is to cease the sending of automated messages for the final notification before disconnecting the service of customers. Cable & Wireless should instead speak directly to the holder of the account, and this should be done by an actual person that is employed at Cable & Wireless. Records should also be

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Postpaid Plans

Cable and Wireless (T/A “FLOW”) should not be marketing their postpaid combo “L Plan” as having unlimited data. The wording “Unlimited Data” should be revised to state “60GB of Data” as the data for this plan is not unlimited. Similarly, the wording “Unlimited Anywhere local minutes and SMS” is misleading and should instead be revised to state “10,000 Anywhere local

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LTE Service Advertisements

If a mobile service provider does not offer LTE service on 75% or more of their mobile service tower locations across St. Vincent and the Grenadines, they will be required to outline in all (existing and planned) public advertisements (inclusive of billboards) relating to LTE service the number of sites that they currently offer LTE service as a percentage of

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Change in Prices

All medium used by Telecommunications Providers to inform their customers and the General Public of the changes to the prices of their services/packages should clearly outline what the price increases/decreases are. Additionally, all medium used to communicate the changes in prices should contain the same information consistently.

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