DISPUTE BETWEEN MS. JANICE HAROLD AND CABLE AND WIRELESS (FLOW) Complaint On February 10, 2022, Ms. Janice Harold of Frenches, Kingstown submitted a complaint form 1 against Flow indicating that a long absent sister returned home in October 2021 and she contacted Flow via telephone to provide her sister with broadband and Flow installed a modem in the sister’s quarters

DISPUTE BETWEEN MRS. VIRGINIA MASCOLL AND CABLE AND WIRELESS (FLOW)   Complaint On September 9, 2021, Ms. Virginia Mascoll of Stubbs submitted a complaint form 1 against Flow indicating that sometime around June 2021 she was not able to use her telephone, and this continued for about 3 months. Ms. Mascoll indicated that she had been paying her bills each

DISPUTE BETWEEN MR. MARSDEN SAM AND DIGICEL(SVG)   Complaint On September 9, 2021, Mr. Marsden Sam of Green Hill submitted a complaint form 1 against Digicel indicating that he paid $100.00 on August 1, 2021 for a data plan and was told that when the prepaid plan was expired it would automatically renew on September 3, 2021. However, on September

DISPUTE BETWEEN MR. HORACE BLAKE AND DIGICEL (SVG)   Complaint On July 27, 2020, Mr. Horace Blake filed a Complaint Form 1 against Digicel. Mr. Blake stated that Digicel has done nothing to address his complaint in a manner that is satisfactory to him and as a result filed a Complaint Form 2, received to the Commission’s office on October

DISPUTE BETWEEN MR. NIGEL RUSSELL AND DIGICEL SVG LTD   Complaint On August 25, 2020 a customer by the name of Nigel Russell filed a complaint against Digicel indicating that he has been bombarded with promotional text messages from Digicel advertising for third parties and he would like to stop receiving these text messages. Mr. Russell indicated in a follow