The Organisation of Eastern Caribbean States (OECS) Commission has received funding from the World Bank toward the cost of the Caribbean Digital Transformation Project (CARDTP), and intends to apply part of the proceeds for Consulting Services to Develop a Methodology for Quality-of-Service (QoS) and Quality of Customer Experience (QoE) Monitoring and Enforcement; and Capacity Building for the Implementation of QoS and QoE Framework.
The consulting services (“the Services”) include the following:

1. Revise and update the current draft Electronic Communications (Quality of Service) Regulations, including the KPIs for electronic communications networks and services
2. Develop a strategy for capacity building on the proposed regulatory framework and in the measurement, monitoring and enforcement of QoS/QoE standards for the staff of Eastern Caribbean Telecommunications Authority (ECTEL) and the National Telecommunications Regulatory Commissions (NTRCs)
3. Recommend to ECTEL relevant methods, tools, software and systems for measuring, monitoring and enforcing QoS/QoE standards
   The assignment is expected to be undertaken during the period November 2021 to October 2022.
   The OECS now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.