NTRC to host Town Hall meeting to discuss Consumer Protection Regulations
The National Telecommunications Regulatory Commission (NTRC) will be hosting a town hall meeting on March 10, 2016 at 4:30 PM to discuss the Consumer Protection Regulations which were recently recommended for consultation in St. Vincent and the Grenadines by the Eastern Caribbean Telecommunications Authority (ECTEL).
As the consumer protection regulations will impact the consumers of various telecommunications services, the meeting is being held to allow consumers to express their views so that their comments can be incorporated into the draft regulations This meeting will take place at the NIS Main Conference Room, 3rd Floor, NIS Building, Kingstown St. Vincent.
The draft consumer protection regulations seeks to ensure that residents have reasonable quality of service regardless of their location; consumers can make free emergency telephone calls; net neutrality exists; there are good procedures for the resolution of customers’ complaints and disputes; advertising and sales practices do not take advantage or mislead consumers amongst several other issues.
The town hall meeting will comprise presentations from the Hon. Camillo Gonsalves, Minister responsible for Telecommunications, Mr. Junior Bacchus, President of the Consumer Affairs Association and officials from ECTEL and the NTRC.